FAQs

Relay For Life website FAQs

I can’t login using my username and password/I have forgotten my login details.
Please check you have selected the Relay you have registered for before clicking “login.” If you still are unable to sign in, use the “forgot password”/“forgot username” links at the login screen and we will send you an email to reset your account.

I can’t find a team in the search results.
Our website may not have refreshed yet. If you have just registered, please come back in an hour or so and check again.

If you are looking for a team but only know part of the name, please try searching for the part you do know. 

If you still can’t find what you are looking for, please contact the Cancer Council in your State or Territory by calling 1300 65 65 85, or contact us on Facebook and we will send you a link to the team you are looking for.

I have registered, but haven't received an email. 
Please check your spam or junk folder, as the email may have been sent there. If you still haven't received the email, contact the Cancer Council in your State or Territory by calling 1300 65 65 85 and ask them to check your details and resend.

I can’t make a donation to my team on behalf of someone else/when I make a donation on behalf of someone else my details change. 
Check if you are logged in to your Participant Centre. If you are, log out and then make the donation.

When you’re logged into your Participant Centre, it captures your most recent updates so that your fundraising totals and profile are accurate. This means that if you enter someone else’s information while logged in, our system thinks you are updating your profile. Please make sure you log out of your Participant Centre before making a donation on behalf of someone else. 

I am unable to register on the website. When I complete my registration it takes me back to the beginning.
Please contact the Cancer Council in your State or Territory by calling 1300 65 65 85 and they can register you manually over the phone. You could also try using a difference browser - we recommend using Firefox or Google Chrome.  

What if I don’t want to register online or if I don’t have an email address?
If you don’t have an email address and would prefer to register offline, contact the Cancer Council in your State or Territory by calling 1300 65 65 85.

How do I stop getting automatically logged out of my Participant Centre?
We treat your Participant Centre as a secure and private area for you to fundraise, email and keep your personal details. For privacy reasons, we set your account to automatically log you out if you have not been active.

If you are working in your Participant Centre, save your work or move your mouse so that the system knows you are still active. The system will warn you a few minutes before it logs you out.

How do I personalise my Participant Centre and add pictures?
Have a look at this short video, which outlines how to use all the features in the new centre.

I am still having issues using the website. What can I do?
If you are still experiencing issues with the new website, contact the Cancer Council in your State or Territory by calling 1300 65 65 85. They can offer you training and guide you through the process.

You can download a copy of the Relay website FAQs here.


General Relay For Life FAQs

How many people can we have in a team?
We recommend 10-15 people per team. More than 15 members can be difficult for team captains to manage and give everyone an opportunity to take to the track. If your team is growing, consider splitting it into two and have more members to join in the fun of Relay! With fewer than 10, it can be hard to keep someone on the track for the whole event.

What does my registration fee cover?
Your registration fee includes a Relay For Life shirt and a free breakfast. And all the fun that comes with Relay, of course!

How do I register a team?
You can register online or by calling 1300 65 65 85.

Can I show up on the day and join a team?
Yes. All Relays have a registration table, so if you have missed the online registrations, don't fret! Just head on down ready to Relay and look for the registration table.

Is there a minimum age for team members?
No, however all youth teams (under 18 years) must have two adult supervisors at the event at all times.

Do we have to fundraise?
All donations, no matter how big or small, are greatly appreciated. There are also awards presented to the highest fundraising teams. Your local Relay Committee and Cancer Council staff member can support you to achieve your fundraising goal. Read more about fundraising ideas.

What happens on the day, and what should I bring?
Search for your local Relay to see what happens on the day. If you want specific information about the Relay you are participating in, click the ‘On the Day’ heading in the right-hand column of your Relay page.

Where can I collect my shirt and registration pack from?
Most commonly, you can collect these from your Relay’s information night or at your local Cancer Council office. If you are unsure, please go to your Relay event page and contact the event organiser.

What is in my Team Captain pack?
Receipt books, donation tally sheets, return slips, deposit slips, team information, event information, Survivor and Carer registration, fundraising ideas, brochures and posters, and authority to fundraise cards.

Does everyone dress up?
We encourage teams to have a theme and decorate their campsite. Dress up and make Relay colourful and fun! You could also win prizes. If you don’t want to dress-up, that’s completely fine too. Your contribution to the day is still really important to us, and we’d love to see you there.

Do all team members need to stay overnight at the track?
No. We understand that some people won’t be able to be at the track for the whole event. We ask that team members try to stay at the track for as long as possible to support each other and share the Relay roster, particularly late at night.

Do I need to do a minimum number of laps or hours?
No. Relay isn’t a race or endurance test; we simply ask that teams have at least one person on the track at all times. Some team members may set personal goals and end up doing more laps than others. You can also walk in pairs or groups to make it more enjoyable.

How does lap counting work?
Some Relay events will offer prizes to the team/individual completing the most laps. Check with your local organising Committee to see if this applies. Lap counting is an "honour system", with each team and team member counting their laps. Teams must advise their participation at registration. A lap refers to the "baton" only and not the number of people. One person equals one lap. Two people at the same time equals one lap.

Are vehicles, roller blades, bikes, scooters, etc. allowed on the track?
All vehicles are prohibited from the track without permission from the Committee. Child strollers and wheelchairs are allowed. No roller blades, bicycles or scooters are allowed. We suggest you contact the Committee before the event to determine restrictions.

Can I take part in the Survivors and Carers lap and Candlelight Ceremony without being on a Relay For Life team?
Yes. These ceremonies are the highlight of Relay For Life and we want to see as many people as possible taking part! Read about registering for your nearest Survivors and Carers lap.

Can I bring my pet?
Dogs and other pets are not permitted at any Relay For Life event. Naturally, guide dogs and service dogs are an exception.

What money is tax deductible?
All donations of $2.00 or more are tax deductible when the donor receives nothing of value in return. However, should you purchase a raffle ticket, an entry ticket to a fundraising event or merchandise, this is not tax deductible. For more information about taxable donations, please contact the Australian Tax Office.

What happens if it’s raining?
The event will generally go ahead, rain or shine. In extreme bad weather the organising Committee will decide if it’s safe for the event to continue.

Are there any rules we should be aware of?
Each event has different rules specific to the event location, however there are some universal Relay For Life rules which include but are not limited to:
- No pets allowed (guide dogs and service dogs are an exception)
- No generators, BBQs or live flames
- No glass is to be brought to Relay
- No vehicles, roller blades, bikes or scooters are allowed on track
- Relay For Life is a smoke-free event 

Will food be available?
Breakfast is provided by the Relay For Life organisers, but please bring your own plate, cutlery and mug. Most venues will have food vendors present who will have meals and snacks available for sale, but otherwise we suggest you bring your own food. Free tea, coffee and water will be available throughout the event.

Will first aid be available?
All events will have qualified first aid officers in attendance for the entire event. Massages may be available.

Can visitors come to Relay For Life without registering a team?
Yes. We ask that all day visitors make a gold coin donation in one of the many Relay For Life donation buckets around the venue to support us. Relay is an open event and we encourage people to come and see what it’s all about, especially if you’ve never been before.

How can my business get involved?
Relay For Life can’t happen without the support and sponsorship from businesses as well as the general public. We seek sponsorship contributions in the form of cash sponsorship, in-kind contributions, corporate teams, matched workplace giving, signage, giveaways and entertainment (to name a few!).

To find out more about sponsorship opportunities please contact your local Cancer Council office.

How else can I get involved with Relay For Life?
Volunteer your services or join a Committee! Find out more about volunteering opportunities.


Have a question we haven't answered above? Email us and we'll add it to the list.